We’re here to help.
Help with Meditly: Meditation & Sleep. We read every message.
Meditly is not a crisis service. If you might hurt yourself or someone else, call your local emergency number now. In the app, Profile → Get support now lists help lines and emergency numbers for where you are. You can also find one at findahelpline.com. In the US, call or text 988 (Suicide & Crisis Lifeline); in an emergency, call 911.
Contact us
Email support@nordictheorylabs.com — we usually answer within two working days. This inbox isn’t watched around the clock, so please don’t use it in an emergency. In the app you can also use Profile → Send feedback.
Subscription and restoring purchases
Premium is an auto-renewing subscription through your Apple ID. To restore it on a new phone, open the Premium screen and tap Restore. To cancel or change your plan, go to Settings → your name → Subscriptions on your iPhone. Cancel at least 24 hours before the renewal date to avoid being charged; a free trial that you cancel in time costs nothing.
Narrations and sounds won’t play
Guided sessions and sounds download the first time you use them (the app shows the size first). Make sure you are online and have a little free space, then open the session again. Breathing exercises always work offline. To free space, use Profile → Downloaded audio; audio downloads again when you need it.
Reminders don’t arrive
Check Settings → Notifications → Meditly on your iPhone, and that Focus modes allow the app.
Language
Meditly is available in English, Turkish, Russian, German, Spanish, Brazilian Portuguese, French and Swedish. Change it in Profile → Language.
Your data
Everything you write stays on your phone. Profile → Delete my data removes it. Read the privacy policy for details.